FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
International Orders
Yes, we offer international shipping! We use air freight to ensure timely delivery
Is shipping free?
The shipping fee for all orders on the site is higher than 50 US dollars
30-Day Return Policy
We are confident in the quality of our products and believe that you will love them just as much as we do. If you are not satisfied, we are happy to accept returns within 30 days. Click here to view our detailed return policy.
When will my order arrive?
For shipping options and delivery times, please click here to view.
security
Below are some of are common questions about security
Is my online order secure?
Yes, our website is secure. We use HTTPS (HyperText Transfer Protocol Secure) instead of HTTP. Here are the differences between the two:
- Data Encryption: HTTPS uses SSL/TLS protocols to encrypt the data transmitted between your browser and our website. This means that your personal information and payment details are securely protected and cannot be intercepted by third parties.
- Data Integrity: With HTTPS, the data you send and receive is protected from being altered or corrupted during transfer. This ensures that the information you provide arrives at our servers unchanged.
- Authentication: HTTPS verifies the identity of our website through digital certificates. This ensures that you are connecting to the legitimate ChimiDoll® website and not an imposter site, protecting you from phishing attacks.
What material is the product made of
🌿 Natural Technology with Three-Layer Structure:
1️⃣ Breathable Silk Surface Layer:
Woven from natural mulberry silk, OEKO-TEX® certified. The ultra-fine fiber porosity is 47% higher than regular non-woven fabrics, achieving a "breathable touch."
2️⃣ Mint Microcapsule Middle Layer:
Mint active agents (3µm diameter) encapsulated in Swiss patented microcapsules. Upon contact with liquid, the capsules burst and release a cooling sensation. The cooling effect is validated by SGS lab tests, with a temperature drop of 3-5°C.
3️⃣ Plant-Based Leak-Proof Bottom Membrane:
Corn starch extract + biodegradable TPU composite membrane. Its tear resistance is twice that of regular PE film, and its breathability is enhanced by 35%.
Zero Compromise Promise:
🚫 Free from fluorescent agents, chemical adhesives, fragrances, and allergens
🌍 The mint planting area (Indonesian volcanic soil) and silk farms (Vietnamese ecological mulberry gardens) can be traced through the packaging QR code.
Are the products safety tested?
Yes, all our products have passedinternationa safety tests and
receivedseveral certifications to ensure they aresafe for the body.
We are committed tooroviding high-quality, safe products.
Are your sanitary pads suitable forall skin types, including sensitive skin?
Yes, our sanitary pads are made fromultra-soft, non-irritating materials,making them suitable for all skin typesespecially sensitive skin. The productsundergo strict quality control to ensurethey contain no harmful chemicals.
Products
Below are some common questions about our products
How absorbent are the sanitarypads?
Our sanitary pads use highly absorbentmaterials that quickly absorb
and lock irmoisture,ensuring long-lasting drynessand comfort, while
reducing the riskof leaks.
Are the sanitary padsenvironmentally friendly?
We are committed to sustainabilitySome of our products use
eco-friendlymaterials, and we minimize the useof plastic in our packaging.
We arecontinuously working to reduce our environmentalimpact.
Is the coolness too stimulating?
🌿 Gentle and Controllable "Dynamic Cooling" Design
• 3-5°C Sensory Cooling: Verified by SGS labs, it only reduces the skin surface temperature by 1.2-1.8°C (simulating the natural coolness under tree shade), avoiding sudden cold stimuli to the uterus or sensitive skin.
• Progressive Release Technology: Swiss microcapsule friction and liquid quantity intelligently release mint factors. During physical activity, it cools with small amounts over multiple instances, while sitting, it maintains a basic cool sensation.
• Natural Neutralizing Mechanism: The mint active ingredient has a pH value of 5.5-6.2, compatible with the skin's natural weak acidic environment, eliminating any stinging sensation.